AegisOps Investigates Incidents And Automates Requests—With Approval Gates
When an incident fires at 3 AM, your team shouldn't be the bottleneck. AegisOps is designed to investigate like a senior operator—pulling signals from your tools, correlating recent changes, and drafting an evidence-backed RCA your on-call can review and approve.
Pre-Launch, High-Touch Early Access
Enrollment is open as of March 1, 2026, ahead of planned availability on April 15, 2026.
Operator-First Workflows
Designed around triage, investigation, RCA, approvals, and follow-ups—not generic chatbot demos.
Integration-First Adoption
Designed to work with your existing ITSM, observability, and cloud environments without forcing a rip-and-replace.
The Problem: Incidents Don't Fail In One Tool
Your incident response is only as fast as your ability to assemble context. But in real on-call life, context is fragmented:
Alerts arrive without the "why," and triage starts from scratch
Recent changes live in different systems than logs and metrics
Runbooks exist, but they're scattered, outdated, or executed inconsistently
Critical decisions get made in chats, then disappear by the next shift
Tickets get created, but resolution still depends on tribal knowledge
AegisOps is designed to help teams reduce manual triage, preserve context, and turn investigations into repeatable operational outcomes.
What AegisOps Does
AegisOps is designed to connect tickets, telemetry, and environment context so service requests can follow governed automation and incidents can follow a consistent investigation playbook—ending in a reviewable RCA draft.
Service Requests
Governed automation with approval gates
Incident Investigation
Evidence-backed RCA drafts
Change-Aware Context
What changed, connected early
Human-in-the-Loop
Approvals, feedback, audit trails
How It Works (High Level)
AegisOps is designed to fit into how enterprise ops teams already work—tickets in, outcomes out, with governance throughout.
Start From The System Of Record
AegisOps integrates with your ITSM and incident workflow so incidents and service requests can trigger the right workflow at the moment they're created.
Assemble The Right Context
AegisOps is designed to assemble relevant environment context alongside the signals already present in your observability tools.
Execute With Approval Gates
For service requests, AegisOps can guide governed automation under approval. For incidents, AegisOps can draft an investigation narrative and proposed RCA for review.
Capture Decisions And Improve
Operators can confirm, adjust, or reject outputs. AegisOps is designed to learn from feedback and resolved outcomes to improve future recommendations.
Key Capabilities
Everything your ops team needs to investigate faster, automate safely, and preserve context across shifts.
ChatOps-Native Operations
Work through a conversational interface designed for on-call speed, clarity, and audit-friendly summaries.
ITSM-Triggered Workflows
Designed to start work when a ticket or incident is created so automation follows your existing process.
Service Request Automation With Approval Gates
Automate common Day-2 tasks while keeping humans in control through configurable approvals.
Agentic Incident Investigation
Designed to pull relevant telemetry, query environment context, and draft an investigation narrative with evidence links.
Evidence-Backed RCA Drafts
Generate structured RCA drafts with timelines, suspected triggers, and supporting signals for operator review.
Change-Aware Context
Designed to incorporate recent configuration changes and drift signals so investigations consider what changed early.
Environment Context Memory
Capture what decisions were made, why they were made, and under what conditions so repeat incidents are faster to resolve.
Human-in-the-Loop Governance
Operators can approve, refine, or reject outputs, helping calibrate trust and drive quality improvements.
Confidence Indicators For Review
Present outputs with confidence indicators to support safer review and faster decisions.
Audit-Friendly Activity Trails
Designed to support accountability with action traces, approvals, and outcome summaries.
Integration-First Data Access
Designed to work with your existing observability, ticketing, and cloud platforms while respecting least-privilege access.
Operational Standardization
Turn runbook sprawl into consistent workflows that match how your org wants work executed.
Use Cases Built For Real Ops Work
VM Provisioning From A Ticket
Snapshot And Restore With Guardrails
Volume Resize With Approval Gates
Backup Provisioning And Verification
Error Rate Spike After A Change Window
CPU Saturation Investigation
Kubernetes Node NotReady Triage
Intermittent Latency Across Regions
Why AegisOps Instead Of Manual Triage Or Fragmented AIOps
Most teams aren't lacking alerts—they're lacking unified context and governed execution.
Designed For Tickets, Not Just Telemetry
AegisOps is designed to start from ITSM reality, not only alert ingestion.
Change-Aware By Design
Investigations are designed to consider recent changes and drift signals early.
Governed Automation
Approval gates and human review are first-class so automation can be adopted safely.
Operator Memory That Survives Shifts
Decisions, rationale, and environment context are designed to be captured and reused.
ChatOps Speed With Enterprise Controls
Conversational experience paired with audit-friendly summaries and access boundaries.
Security & Governance Built In From Day One
AegisOps is designed for enterprise environments where reliability, access control, and accountability matter.
Least-Privilege Philosophy
Designed to request only the access needed for each integration and workflow.
Read-Only Where Possible
Incident investigation is designed to prefer read-only access patterns whenever feasible.
Approval Gates For Risky Actions
Service request automation is designed to route actions through configurable approvals.
Audit-Friendly Workflows
Designed to support traceability of requests, investigations, approvals, and outcomes.
Separation Of Duties Support
Designed to align with org models where reviewers and executors are different roles.
Data Minimization Mindset
Designed to store only what is needed for product functionality and customer operations.
Integrations Designed For Your Existing Stack
AegisOps is designed to integrate with the tools you already use so you can adopt it without rebuilding your ops ecosystem.
ITSM
Service request and incident workflows designed to start from your ticketing system of record.
Ticketing And On-Call Operations
Designed to connect incidents, escalations, and ownership to the workflows your team already follows.
Observability And Logs
Designed to pull the telemetry evidence needed to support investigation narratives and RCA drafts.
Cloud Platforms And Infrastructure
Designed to connect to your environments for inventory context, change-aware signals, and guided diagnostics.
Outcomes Teams Commonly Target With Governed Automation
AegisOps is pre-launch. The ranges below are best interpreted as typical targets teams set when adopting better context management and governed automation. Results can vary based on environment complexity and process maturity.
initial triage by reducing tool-hopping and assembling context earlier
mitigation for repeatable incident classes using consistent investigation paths
RCA drafting by standardizing evidence capture and timelines
throughput for standardized requests with approvals and automation
by making routine requests more self-serve and governed
Early Access With Real Operator Feedback
AegisOps is planned to be available on April 15, 2026. We currently have zero customers, zero design partners, and zero public case studies—and we're being explicit about that so early access teams know exactly what they're opting into.
Request Early AccessWhy Join Early
What You Can Expect
Ready To See AegisOps In Your Workflow?
AegisOps is planned to be available on April 15, 2026. If you want to adopt governed automation and change-aware incident investigation earlier, join early access.