The AegisOps Product
AegisOps is a ChatOps-native operations platform designed to help enterprise teams automate service requests and investigate incidents using change-aware context. It produces evidence-backed RCA drafts and governed workflows your team can review, approve, and improve over time.
Planned availability: April 15, 2026
Who AegisOps Is Built For
SRE And Platform Engineering
Teams who want change-aware investigations, consistent RCAs, and less manual triage.
IT Ops And Service Desk
Teams who want standardized service request fulfillment with approvals and audit-friendly outcomes.
DevOps And Cloud Infrastructure
Teams who manage multi-environment operations and need governed automation that fits existing controls.
Engineering Leadership
Leaders who want to reduce operational drag while keeping governance and accountability intact.
Core Modules
Six purpose-built modules that cover the full lifecycle from ticket intake to outcome capture.
Ticket Intake And Routing
AegisOps is designed to route incoming work from ITSM into the right workflow: service request fulfillment or incident investigation.
Service Request Automation
AegisOps is designed to execute repeatable Day-2 tasks under approval gates, aligned to your SOPs and runbooks.
Incident Investigation And RCA Drafting
AegisOps is designed to pull evidence from integrated tools, correlate change context, and draft structured RCA narratives for review.
Change-Aware Context
AegisOps is designed to maintain environment context—inventory, topology, and recent changes—to improve investigation quality.
Governance And Controls
AegisOps is designed with approval gates, access boundaries, and audit-friendly activity trails.
Context Memory And Continuous Improvement
AegisOps is designed to capture decisions and outcomes and use operator feedback to improve future outputs over time.
Workflow Walkthrough
Service Request Workflow
A service request is created in your ITSM system.
AegisOps is designed to classify the request type and route it to a governed workflow.
Approval gates can be required before execution, based on policy and risk.
The workflow produces a clear completion summary back to the ticket.
Incident Workflow
An incident is created or escalated through your incident workflow.
AegisOps is designed to gather relevant evidence from integrated tools and environment context.
AegisOps drafts an investigation narrative and proposed RCA with supporting signals.
Operators review, adjust, and confirm outcomes before sharing or closing.
Human-In-The-Loop By Default
AegisOps is designed so your team stays accountable and in control.
Context Memory That Survives Shifts
AegisOps is designed to capture what happened, what was decided, and why—so repeat incidents can be investigated faster and with less guesswork.
Integration Ecosystem
AegisOps is designed to integrate across your operational stack.
ITSM
Ticketing & On-Call
Observability, Metrics & Logs
Cloud Platforms & Infrastructure
Identity & Access
Deployment Options
Designed for enterprise constraints. Availability of specific deployment options can depend on scope, integrations, and security requirements.
Cloud-Hosted
Designed for faster time-to-value with standard onboarding.
Customer VPC
Designed for tighter network and data boundary requirements.
Self-Hosted
Designed for environments that require customer-managed infrastructure.
Administration And Governance
AegisOps is designed for operational control and accountability.
Pricing Approach
AegisOps pricing is planned to be based on environment size, workflow scope, deployment model, and integrations. Early access teams can expect a clear proposal after a short discovery call to understand requirements and rollout scope.
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