Solutions

Automation That Starts When The Ticket Starts

AegisOps is designed to connect your ITSM workflows to governed fulfillment and incident investigation—so the ticket is both the trigger and the record, with approval gates and audit trails throughout.

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The Problem

Tickets get created, but the work that follows is still largely manual and inconsistent. Fulfillment depends on who picks up the ticket, what tools they have access to, and whether the runbook is current. When the same request type arrives 100 times a month, the 100th one shouldn't require the same manual steps as the first.

See the ticket-to-resolution workflow

The Approach (High Level)

AegisOps is designed to use incoming ITSM tickets as the trigger and context source for governed automation—pulling from your infrastructure and observability stack to fulfill or investigate in a structured, reviewable way.

Receive ITSM ticket events (new tickets, status changes, escalations) as triggers

Classify intent and map to the appropriate workflow (service request or investigation)

Pull relevant context from integrated tools based on the ticket's CI, service, or tags

Surface a proposed action plan with confidence indicators for operator review

Execute after approval and write outcomes back to the ticket record

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Key Benefits

Help reduce manual fulfillment steps for repeatable request types

Help improve ticket resolution consistency across team members

Help provide better first-response quality with evidence assembled at ticket open

Help reduce time spent waiting for the right person to have the right context

Help maintain a full audit trail of what ran, who approved it, and what changed

How It Fits Into Existing Tools

AegisOps is designed to integrate with your existing ITSM platform—reading ticket data, mapping to workflows, and writing outcomes back without requiring you to change your ticketing process. Supported ITSM platforms include ServiceNow and Jira Service Management (additional integrations planned).

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Metrics That Matter (Targets, Not Promises)

These ranges reflect typical targets teams set when adopting better context management and governed automation. Results vary by environment complexity and process maturity.

Faster resolution

Ticket-to-Resolution Time

For repeatable ticket categories as evidence assembly and governed automation reduce manual steps.

Improved consistency

First Response Quality

Across team members as context is assembled from integrations rather than relying on tribal knowledge.

Fewer manual steps

Manual Fulfillment Steps

For defined request categories where automation is approved and confidence is high.

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Ready To See AegisOps In Your Workflow?

Planned availability: April 15, 2026. Join early access to shape roadmap and onboarding.

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